Shopping Policies

Currency

All prices shown are in Canadian Dollars (CAD).

Payment Methods

We currently accept payments by Paypal via our Shopping Cart Online. We do not accept Cash on Delivery. Some events or stores that carry our products may accept different payment methods.

Shipping

For destinations within Canada we will ship your parcel by Canada Post according to your selections at checkout, unless you request otherwise. Shipping flat rate is calculated based on weight and dimensions, and is the sole responsibility of the customer.

Please expect 3-5 business days prior to shipping for processing.

For local pickup within Sault Ste. Marie, Ontario, prepaid orders *may* be picked up locally at certain events or locations; please contact us for details prior to purchasing. You will be sent a notification when your order is ready for pickup.

International Orders

Please e-mail or call to request a Shipping Quote prior to placing your order.

Exchanges

We pride ourselves on our high-quality standards.  Each of our books and products are crafted in-house by hand in Sault Ste. Marie, Ontario using high quality, environmentally responsible materials to ensure that you always receive a high quality, beautiful product.

Due to the nature of our materials, some variation in colour, texture, shape, size, or finish may occur – we believe this is part of what makes handcrafted books so beautiful! We have made every effort to properly represent the unique qualities of each product online, though please be aware that different computer monitors may display variations in the colour or texture of our products.  If you are concerned about selecting a book or product online, simply get in touch with us either via the Contact Us form on this site or on social media and we would be happy to help you select a book or product that’s perfect for you!

Due to the consumable nature of our books and products, we are not able to offer refunds on products, however if you receive an item you have purchased which you believe does not live up to our high standards, please let us know in writing within 14 days of receipt so we can address your concerns. In some circumstances, we may be able to issue a direct exchange. Limited Editions, Special Editions, or any numbered runs on books or products are unique works of art and as such are not eligible for returns or exchanges. We are not responsible for items lost or damaged in shipping.

In order to process your exchange as quickly as possible, all returns must include:

• Your name
• A copy of your invoice or your order number
• Reason for exchange

When returning items for exchange, please ensure that items are packed securely to prevent any damage in transit. We also suggest sending via registered or insured post so the parcel can be traced; customer is solely responsible for any and all return shipping costs and fees.